Forensic Survey

Customer Satisfaction Survey

As part of our joint commitment to delivering the best possible service, Cellmark Forensic Services (CFS) and Eurofins Forensic Services (EFS) would like to hear feedback about your experience working with us. We would be grateful if you would take a few minutes of your time to complete this short questionnaire, thank you.

How do you rate the communication about changes resulting from the acquisition of Cellmark by Eurofins Scientific Group, and the process of the consolidation of services across CFS and EFS?

Please add any comments you have, including any specific feedback relating to CFS or EFS:

Management Information

How do you rate our joint Management Information content?

Please add any comments you have:

Please add any comments or suggestions you have about receiving information about our services:

Complaints

How do you rate our performance in resolving customer complaints?

Please add any comments you have, including any specific feedback relating to CFS or EFS:

Please add any comments you have:

Perception

What do you perceive to be our major strengths?

What do you perceive to be our weaknesses?

Training

How do you rate the availability of training and forensic awareness activities?

Are there any topics your would like to receive more training for or improve your awareness of?

Thank you for taking the time to complete this questionnaire. Your feedback is important to us and the information you provide is invaluable.

If there is anything further you wish to add please use the box below.

Consent for storing submitted data

Yes, I give permission to store and process my data

We are always pleased to hear from you. Please send any case specific feedback to your account manager or case reporting scientist. For more general feedback, please email feedback@cellmark.co.uk or SH-Enquiries@forensicsuk.eurofins.com at anytime.

Why are we asking for your feedback?

At Eurofins Scientific Group, we are committed to delivering the highest quality service. To help us continue improving, we are inviting you to share your thoughts through our customer survey. Your feedback is essential in helping us understand what we do well and where we can improve. Every response will be carefully reviewed and used to enhance our services and customer experience. We will also share how we plan to act on the feedback in early 2026, so you can see the changes your input helps shape. Thank you for taking the time to complete this questionnaire. Your feedback is important to us and the information you provide is invaluable.